Shipping & Returns
Return Policy
If you’re looking to return your order, we’re here to help!
If you decide the flavours aren't for you, email injjiss@gmail.com and include your order number with a description of the reason for your return. We’ll issue a return label and process your refund (less shipping charges) once we’ve received the order back. We will also refund/reship lost orders as long as we are notified within 30 days of your order date.
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Noteworthy ‘extras’ on our shipping + returns policy:
Products must be received back (in good condition) within 30 days of the return label being issued.
Gifted (including gift cards) and discounted/sale items are final sale.
We don’t offer refunds for shipping delays, incorrectly provided addresses or packages delivered but not received.
Pre-orders are shipped once all items in your cart are back in stock (no partial shipments).
Standard Shipping rates are based on weight and destination. Bulk orders (10 packets+) will have a 50% discount applied.
​Orders are typically processed and shipped within 1-3 business days. Please allow additional time during holidays or peak seasons.
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Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at injjiss@gmail.com.
We will work with you to resolve the issue as quickly as possible.
Kindly provide photos of the damaged or defective item along with your order number and contact information.
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Feedback & Concerns
​Your satisfaction is our top priority. If you have any feedback, concerns, or questions regarding our products or services, please don't hesitate to reach out to us at injjiss@gmail.com. We value your input and will do our best to address any issues promptly.
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